Technical Support

Vacuum Sealing May Suck, But Our Support Doesn't! Dive into an array of technical FAQs and troubleshooting tips for the USV20 to help you 'Armor' your way through any issues you may have encountered. If the issue persists, please contact Avid Armor.

Is it normal that my USV20 beeps when I power on the sealer?

Yes! Once the power switch is turned ON, the sealer will make a beeping sound, which indicates the connectors have turned on inside the chamber.

Is it normal for the cooling fan to run after a vacuum cycle is complete?

Yes! The cooling fan will run for about 15 minutes after a vacuum cycle is complete. After the time is up, the sealer will be in standby mode.

What do I do if the pouch clamp is loose on the USV20?

The pouch clamp is an addition to ensure correct placement of the bag and is not necessary for application. Simply lay the pouch slightly over the seal bar and you will achieve similar results.

Why is air left in my pouch after I run an 'AUTO VAC & SEAL' cycle on the USV20?

There are many variables that could be the culprit to having air left in your pouches after running a cycle on the USV20. Below are some suggestions to achieve a tighter vacuum:. 1. Try expelling any extra air prior to putting a pouch in the chamber.

Why are my pouches getting a spotty or melted seal with the USV20?

Your seal time setting might be too high. We recommend a seal time of 4 for Avid Armor chamber pouches and a 7-9 for mylar vacuum pouches. If it is not due to the seal time setting, ensure the brown teflon tape is still on the seal bar and no seal wi

Why are the buttons on the control panel not working on the USV20?

The buttons on the USV20 are touch sensitive (like a smart phone), so you must ensure your hands are dry and warm otherwise the buttons may not react to the touch. If there is any residue on the control panel, we recommend wiping it down with isoprop

Why is the lid on my USV20 not drawing down during a vacuum cycle?

If the USV20 lid is not drawing down during an 'AUTO VAC & SEAL' cycle, there could be gapping in your lid gasket. To solve this, remove the gasket and rotate it 1/4th of a turn, then place it back in the gasket channel. By rotating the gasket, it wi

Why is my pouch blowing up and coming away from the USV20 seal bar?

If the pouch is blowing up with air and moving away from the seal bar, it is most likely being pinched off during the vacuum cycle. Check and make sure the heat seal bar is in the lowered position by pressing down on it before you run the cycle. If t

What do I do if I spilled liquids in the chamber of my USV20?

If you spilled liquids in your USV20 chamber vacuum sealer, it is important your sealer gets cleaned appropriately to avoid any corrosion or residue on the pistons. 1. Remove the seal bar and clean around the two gold pistons underneath with a warm,

What do I do if the hinges feel stiff on my USV20 chamber vacuum sealer?

The USV20 has "floating hinges" and the right side hinge has the mechanism to make it a soft close lid. If the hinges feel stiff, we recommend lubricating them with a little WD-40 or a similar-type lubricant to loosen them up.

How do I replace the seal pad on my USV20?

If the seal pad has become distorted or worn, it may need to be replaced. How To Instructions:. 1. Remove existing seal pad by sliding it out of seal pad holder.2. Stretch new one, place it over holder, and release into place.

How do I replace the seal bar on my USV20?

If the seal bar has developed wrinkles or hot spots on the teflon tape, it will need to be replaced. How To Instructions:. 1. Remove existing seal bar by pulling it off of pistons underneath.2. Place on new seal bar, aligning connection points to pis

How do I replace the lid gasket on my USV20?

If your lid gasket has become worn, compressed or distorted, it will need to be replaced to ensure your sealer can pull a vacuum. How To Instructions:. 1. Start at one corner and pull gasket upwards to remove from gasket channel.2. Take new gasket an