What is the Avid Armor return/exchange policy?Updated 7 months ago
30-DAY RETURNS ON VACUUM SEALERS
If you are not 100% satisfied with your vacuum sealer purchase, you can return your order to us within 30 days of your original order date for a full refund (less return shipping label fees) to the original form of payment (Credit Card, PayPal, Amazon Pay, Sezzle, AfterPay, etc.).
VACUUM SEALERS (excluding oil pump machines)
Avid Armor will provide a pre-paid return shipping label for your convenience, and a $10.00 return shipping fee will be deducted from your refund once the return has been received. This pre-paid flat rate return is valid only from the original order address and for orders within the contiguous 48 states.
To avoid a 15% restocking fee on your vacuum sealer return, all products must be in clean, like-new condition, in original packaging, and include all accessories. Avid Armor is not responsible for damage to returns due to poor packaging. Any damage to the sealer will be assessed and deducted from the refund.
OIL PUMP VACUUM SEALERS (GS41, GS53, ES41, Reserve)
Avid Armor will also provide a pre-paid return shipping label for these models, but a $75.00 return shipping fee will be deducted from your refund once the return has been received. This pre-paid flat rate return is valid only from the original order address and for orders within the contiguous 48 states.
To avoid a 15% restocking fee on your oil pump vacuum sealer return, the oil must be drained from the machine. The product must be in clean, like-new condition, in original packaging, and include all accessories. Avid Armor is not responsible for damage to returns due to poor packaging. Any damage to the sealer will be assessed and deducted from the refund.
After 30 days, if the product has not been opened or used, we can only offer store credit. Customers will be responsible for shipping costs for returns made past 30 days.
30-DAY RETURNS ON VACUUM BAGS, CHAMBER POUCHES, CONTAINERS & ACCESSORIES
Due to food sanitation safety precautions, vacuum sealer bags, rolls, and chamber pouches can only be returned if they are UNOPENED within 30 days of the original order date. Returns after 30 days are not accepted—no exceptions.
All bag, roll, pouch, container, or accessory returns will incur a $7.00 return shipping fee (within the contiguous United States), which will be deducted from your refund once the return has been received. Contact us, and we’ll be happy to provide a pre-paid return label. Pre-paid returns are valid only from the original order address.
EXCHANGES
For exchanges, you will need to follow the return instructions outlined above. Once we receive and process your returned item, the refund can be applied as store credit or returned to your original form of payment. After that, you can purchase the exchanged item. Please note that we do not swap out items with the difference being paid.