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Orders & Payments

Get all your questions answered about placing orders and making payments with Avid Armor! Our Orders & Payment FAQs cover everything from order placement, payment methods, and managing your account to troubleshooting common issues.

Can I edit or add anything to my order?

Once an order is placed, you cannot add items. However, if you need to remove an item, it can be edited during the awaiting fulfillment stage. Please note that once your order has been marked as shipped, no adjustments can be made. For any changes, p

Where do I get promo/discount codes?

If you create an Avid Armor account, you will receive an email shortly after confirming your registration with a coupon code for $20 OFF your next purchase of $75 or more! If you don't see the email within a few minutes, be sure to check your spam or

How do I apply promo/discount codes?

We accept one coupon code per transaction. At checkout, simply click the button that says "Add Coupon," type in your code, and click "Apply." The price will be adjusted automatically from there, so you can enjoy your discount!

What methods of payment do you accept?

Avid Armor accepts a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express, and Discover), PayPal, and other secure payment options. We strive to make your shopping experience as smooth as p

What do I do if I forgot to add the coupon code, but already purchased?

If you forgot to add the coupon code during your purchase and your order has not shipped yet, don’t worry! Just reach out to [email protected], and we can add the coupon code to your order. The difference will be refunded to your original form of pa

Can I use multiple payment methods for one transaction?

No, only one payment method can be used per order. If you have a Visa gift card that doesn’t cover the full amount, you can use it to purchase an Avid Armor gift certificate here. You can then combine the Avid Armor gift certificate with another paym

How do I purchase an Avid Armor gift certificate?

You can purchase an Avid Armor gift certificate here. Gift certificates are a great option for several reasons:. Perfect Gift: They make excellent gifts for friends and family who love cooking, meal prepping, or preserving food. Flexible Spending: Re

What is the Avid Armor return/exchange policy?

30-DAY RETURNS ON VACUUM SEALERSIf you are not 100% satisfied with your vacuum sealer purchase, you can return your order to us within 30 days of your original order date for a full refund (less return shipping label fees) to the original form of pay

What is the Avid Armor cancellation policy?

Orders may be cancelled if they are in the awaiting fulfillment stage. Once an order has been packed for shipping and a tracking number has been generated, it can no longer be cancelled. To request a cancellation, please email [email protected].

How do I initiate a return?

To initiate a return, please email [email protected] and provide your order number if it is within 30 days of your purchase date. Alternatively, you can request a return while logged into your Avid Armor account, and a team member will reach out wit

What do I do if I receive the wrong item in my order?

We’re truly sorry for any mix-up—after all, we’re only human, and accidents happen! If you receive the wrong item in your order, please reach out to [email protected], including your order number and details about the incorrect item. We’ll provide a

What do I do if an item is missing from my order?

We sincerely apologize if you’re missing an item from your order! Sometimes, orders are shipped separately, especially if bags and accessories don’t fit in the same boxes as the sealers, or if items are being shipped from different fulfillment center

What can I expect if I pre-order an item?

All Pre-Orders will be charged in full during checkout at the time the order is placed to reserve your order and verify payment. We cannot guarantee shipment dates and are not responsible for logisitcs delays out of our control. We do our best to pro

What do I do if I received my item damaged?

If your product arrives damaged from either USPS, UPS or FedEx please contact us immediately at [email protected]. Please provide your name, order number, which item(s) were damaged and any photos of the damaged items and packaging. We will submit a